The device was being used during treatment when the screen had an error message.The log files nor any case screenshots were not returned for evaluation.The software version was not recorded, but dhr review shows that all navio software versions released to the field a factor that could have contributed to the reported issue is if the malleoli were collected in the incorrect order or if there was a software failure.Have been validated.A complaint history review was performed and found 179 reports of the issue.This issue will continue to be monitored.A relationship between the device and reported event has not been established.Without the actual log files or case screenshots, the issue could not be confirmed.A factor that could have contributed to the reported issue is if the malleoli were collected in the incorrect order or if there was a software failure.The root cause of the reported event could not be determined.If the log files or case screenshots are returned, the complaint will be re-investigated at that time.
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