NEUROMD MEDICAL TECHNOLOGIES NEUROMD; STIMULATOR, NERVE, TRANSCUTANEOUS, FOR PAIN RELIEF
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Device Problem
Unintended Movement (3026)
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Patient Problems
Skin Burning Sensation (4540); Appropriate Clinical Signs, Symptoms, Conditions Term / Code Not Available (4581)
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Event Date 03/17/2021 |
Event Type
Injury
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Event Description
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I have been having problems with the neuromd device.Multiple times i felt a strong burn/shock sensation.Plus, the device stimulation tappers off before it should.I have spoken three times to their customer service reps.First time they admitted there was a bad part in the device and sent me a new one.Received that and now the same thing is happening again rep only tells me it's because the gel pad isn't stuck on my back will enough.To try another pad.The pads are (b)(6) for 3 of them, i can't throw away a pad after 3 uses.They say the pads last for 20 or so uses.The rep isn't helpful.I feel like a guinea pig.I highly doubt they are keeping a complaint file.The burn/ shock really hurts.Please check them out.This burn/shock has happened about 4 times now.It is the second time a part has failed.They deny it is failing.Fda safety report id # (b)(4).
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