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The mdr was sent on 2020.04.23, but the message saying that a failure in the receipt by fda system occurred was only received on 2020.04.28.The lot number reported by the dentist was not verified by the crm system, so it was not considered.The information provided in this report was based on information given by the dentist in neodent¿s products warranty form that was recorded in the system and is used by both the manufacturer and the subsidiary.The original complaint and the product were received by the subsidiary and did not arrive in the manufacturer yet.When this happens, a new evaluation of the complaint will be carried out and, if necessary, a new follow-up report will be send.
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