Model Number XS PST |
Device Problem
Display or Visual Feedback Problem (1184)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 04/08/2020 |
Event Type
malfunction
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Manufacturer Narrative
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Occupation is lay user/patient.The customer¿s device was requested for investigation.The product has not been received at this time.If the product is returned in the future, a follow up report will be submitted.
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Event Description
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The initial reporter stated they had an issue with the display for the coaguchek xs meter, which could affect the interpretation of the customer¿s results.The customer has performed a display check, and segments from the three 8's are missing and the display is dim.The customer has not reported any results since noticing segments are missing.
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Manufacturer Narrative
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The customer's meter was received for investigation.The meter¿s circuit board was tested for damage or contamination and it was found the printed circuit board (pcb) was contaminated.The root cause is determined to be contamination of the contacts due to improper handling or maintenance by the customer.Medwatch fields d10 and h3 were updated.
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Search Alerts/Recalls
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