Analysis was able to confirm the customer comment that the programmer would not update software; a black screen error occurred during update.It was also confirmed the programmer crashed and intermittently displayed system errors.Required software reload.It was additionally noted that the programmer's display locked up on an enlarged image of an area of the screen.Micro processor unit (mpu) was replaced as well as the lower display hinges as the display dropped.All found defective parts were replaced and all other identified issues were resolved.The device then passed all final functional tests.If information is provided in the future, a supplemental report will be issued.
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