| Model Number |
EDNS-9001 |
| Medical Device Problem Codes |
Power Problem (3010); Unintended Application Program Shut Down (4032)
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| Health Effect - Clinical Codes |
No Consequences Or Impact To Patient (2199); No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
04/14/2020
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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The customer stated that the prefense monitoring system showed no signs of activity.The led on the display did not light up.The called was uninterested in troubleshooting the issue further and decided to replace the prefense with another device.The customer was told that we no longer support the prefense and cannot be repaired.This unit is used to monitor telemetry transmitters.No patient harm reported.
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Additional Manufacturer Narrative
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The customer stated that the prefense monitoring system showed no signs of activity.The led on the display did not light up.The called was uninterested in troubleshooting the issue further and decided to replace the prefense with another device.The customer was told that we no longer support the prefense and cannot be repaired.This unit is used to monitor telemetry transmitters.No patient harm reported.Nihon kohden continues to investigate the reported event.Nihon kohden will submit a supplemental report in accordance with 21 cfr section 803.56 when additional information becomes available.Concomitant medical device: the telemetry transmitters were being used in conjunction with the prefense but no model or serial numbers were provided.
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Additional Manufacturer Narrative
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Details of complaint: the customer stated that the prefense central station (edns) showed no signs of activity, and the activity led was not lit.The customer was advised that nihon kohden (nk) no longer supports the edns, and it cannot be repaired.The unit was monitoring telemetry transmitters.No patient harm or injury was reported.Investigation summary: the customer was not interested in troubleshooting/investigating the issue and had decided to just replace the edns with an rns.The device had been in service since (b)(6) 2012.A review of the history of the serial number identified no other issues reported on the device.Based on the available information, a definitive root cause could not be identified.Possible causes of the issue are improper shutdown, ups failure, a loose or damaged power cable, and wear and tear of the device components such as the power supply and power brick.
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Event or Problem Description
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The customer stated that the prefense monitoring system showed no signs of activity.The led on the display did not light up.The called was uninterested in troubleshooting the issue further and decided to replace the prefense with another device.The customer was told that we no longer support the prefense and cannot be repaired.This unit is used to monitor telemetry transmitters.No patient harm reported.
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Search Alerts/Recalls
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