The customer reported via phone call that they experienced high blood glucose of 436 mg/dl.Customer¿s other blood glucose was 400 mg/dl.The customer did experienced the symptoms such as fatigue.The customer treated with the manual injection.Troubleshooting was done for high blood glucose and under delivery.The drive support cap appears normal.The customer was neither in the emergency room, nor admitted into hospital as a result of high blood glucose.Customer reported that cannula was bent.Based on customer report customer did not allege insulin pump was under delivering and customer was performing high pressure test and it was passed.The insulin pump will not be returned for analysis.
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