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From the device history record, lot number 20191025-23-sh was manufactured on 11/01/2019.No exception was recorded in the device history record that could lead to the reported incident.From the investigation, there is no abnormal situation which happened in production and all linting test data were within the acceptable range.Based on supplier investigation, device history record review did not indicate any exception that could lead to the reported incident.The average linting data is 0.184g / 10 pieces.The sample was returned to our (b)(4) office, however we were unable to ship the actual sample to the plant / supplier, due to changes/restrictions in shipping to (b)(6) due to covid-19.We did however, provide a photo of sample to the plant / supplier.There was no obvious abnormality found.Therefore, the root cause could not be determined for this report.The complaint information was informed to the relevant personnel for their awareness.We will continue monitoring our customer complaints data base for this and any other issues reported of the same nature.According to supplier, or towel is made of cotton, so cotton fiber is born.Our supplier is continuously working with cardinal health to better control the linting and have implemented several measures to improve it: suctions machines have been installed in grey cloth rolling process, dyeing process and cutting process.The suction process was added before product's final folding, and workers do it according to standard operation procedure requirement.Linting test method and acceptable criteria was stipulated to see the suction results.(=0.38g/10 pieces).In the folding process, supplier used one cloth pad under (b)(4) pieces semi-finished products to avoid linting stuck onto the products during product's transfer.
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