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The customer contacted a siemens customer care center (ccc).Siemens determined that pre-analytical issues (specific sample characteristics, blood collection, transportation, and/or sample processing/handling in the laboratory) potentially contributed to the discordant results.Siemens specialists were previously dispatched to the customer's site to evaluate and discuss pre-analytical handling conditions with the customer.The reagent is performing according to specifications.No further evaluation of this device is required.
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A discordant, falsely elevated prothrombin time (pt) and prothrombin time international normalized ratio (inr) result, as well as a discordant, falsely low prothrombin time percent (pt%) result were obtained on a patient sample on a sysmex cs-5100 system (serial number: (b)(4)) using dade innovin reagent.Prior to obtaining the discordant results, the sample was run for inr, but the system did not yield numeric results and generated a no coagulation error.After the discordant results were obtained, the sample was repeated for pt, inr, and pt% on the same system using thromborel s reagent.The pt and inr recovered lower and the pt% recovered higher.The sample was then repeated for pt, inr, and pt% on an alternate sysmex cs-5100 system (serial number: (b)(4)) using dade innovin reagent.The pt and inr recovered lower and the pt% remained the same.The sample was then repeated for pt, inr, and pt% on the same alternate system using thromborel s reagent.The pt and inr recovered lower and the pt% recovered higher compared to the previous results obtained with thromborel s reagent.The last inr result obtained with dade innovin reagent was reported, as the correct result, to the physician(s).There are no reports of patient intervention or adverse health consequences due to the discordant, falsely elevated prothrombin time (pt) and prothrombin time international normalized ratio (inr) results or the discordant, falsely low prothrombin time percent (pt%) results.
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