Model Number 2090 |
Device Problems
No Display/Image (1183); Mechanical Problem (1384); Overheating of Device (1437); Operating System Becomes Nonfunctional (2996); Power Problem (3010)
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Patient Problem
No Patient Involvement (2645)
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Event Date 05/08/2020 |
Event Type
malfunction
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Manufacturer Narrative
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If information is provided in the future, a supplemental report will be issued.
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Event Description
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It was reported that upon plugging in and turning on the programmer, the device suddenly stopped working and smoke was emitted from the side fan vent.The programmer was then unplugged.The device is expected to be returned for service.There was no patient involvement.
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Manufacturer Narrative
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Product analysis: analysis was able to confirm the customers comment regarding the programmer.It was found that the device would not power up and a burn odor was noted.The power supply was replaced.Salvaged part was used for power supply.All salvaged part used was inspected per applicable requirements.The hard drive was reconfigured, reloaded, and it's software updated.The programmer passed final functional and system tests.If information is provided in the future, a supplemental report will be issued.
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Event Description
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It was further reported that the programmers screen went black.The device has been returned for servicing.
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Search Alerts/Recalls
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