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Product complaint #: (b)(4).Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary: according to the information provided, it was reported that the tip of the hex driver was twisted.The complaint device was received and evaluated.Visual observations revealed that the distal portion of the hex driver was twisted and bent.The complaint can be confirmed.Besides, the device not presented another visual damages.The laser lines in the device are intact.The possible root cause for the reported failure can be associated with excess torque being applied and since this is a reusable device, this failure has possibly occurred after using it in this manner for many procedures.However; this cannot be conclusive determined.A manufacturing record evaluation was performed for the finished device lot/serial number (b)(4), and no non-conformances were identified.At this point in time, no corrective action is required and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Udi: (b)(4).
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