Evaluation of the transducer confirmed the articulation issue as described by the customer.Visual inspection of the device revealed scratches on the tipshell, window, and beading and a cut strain relief.Additional inspection identified a loose screw in the control handle which resulted in the loss of articulation.Additional production improvements have been implemented during the manufacturing process by our supplier to reduce the probability of similar recurrences.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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