The reported event was confirmed, however the cause was unknown.The device used for the treatment.The device would not meet the specifications, and was affected by the reported failure.Visual evaluation of the returned sample noted that one opened (in original packaging), unused silicone flat drain.It was noted that there was a long curly hair within the package on top of the tubing portion of the drain.Although the reported event was confirmed, the root cause could not be determined.A potential root cause of this failure could be due to a defective /contaminated components from the supplier.The device history record was reviewed and found nothing that could have caused or contributed to the reported event.The labelling review was not performed due to the labelling could not prevent the reported failure.H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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