It was reported that the renasys touch pump displayed the message "contact your provider 4006" and it was not running as usual.It is unknown which procedure was being performed, when the event happened, if there was patient involvement, if there was a delay in the case and if a backup device was available.All available information has been disclosed.If additional information should become available, a supplemental report will be submitted accordingly.
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Additional information received by the manufacturer has identified that this event should be re-evaluated for mdr reporting, therefore, it was determined that this case does not meet the threshold for reporting and is a non-reportable event.If further details are provided confirming the occurrence of a reportable event, our files will be updated accordingly and a further report submitted outlining both the event details and our investigations performed.
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