Model Number 37612 |
Device Problems
Charging Problem (2892); Communication or Transmission Problem (2896)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 02/07/2020 |
Event Type
malfunction
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Manufacturer Narrative
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Concomitant medical products: product id: 37791, serial#: unknown, product type: recharger.Product id: neu_unknown, serial#: unknown, product type: unknown.If information is provided in the future, a supplemental report will be issued.
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Event Description
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It was reported they think they need more adhesive discs because they are not getting 8 coupling bars with the adhesive disc they have.The patient stated the adhesive discs are sticking correctly but is not getting all 8 coupling bars when charging and if they press on the recharger antenna to get more coupling bars, they stated it hurts.This issue started in the last 2-3 months.Patient services requested to complete recharging troubleshooting with the patient on the call but the patient stated they only charge on wednesdays and that they did not want to charge their implantable neurostimulator (ins) at this time.It was recommended they call back if the issue persists when they are charging to complete troubleshooting.The patient confirmed understanding.Four packages of adhesive discs were ordered.Additional information was received that the pain was from pressing the antenna hard against their skin.They stopped doing that and the pain resolved.The patient said they relaxed until the coupling issue started again.
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Manufacturer Narrative
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Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Event Description
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Additional information received from the consumer reported their issue wasn't resolved, but they were currently charging the implant and getting eight coupling bars.However, if the consumer moved, they would lose two bars (which was the lowest they would get).It was noted the consumer used a sports bra to keep the recharger antenna secure, which worked fine.No patient symptoms or further complications were anticipated.
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Manufacturer Narrative
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Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Search Alerts/Recalls
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