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The customer reported the occasional occurrence of false positive results with anti-a and anti-b of ih-card group abo on the ih-reader 24.When repeated, all results were as expected.The customer noticed varying gel levels on some of the ih-cards and stated that the cards were stored in a cool area in the basement.The customer did neither return the supposedly defective product for investigational testing nor the samples that had caused false positive test results.But the customer submitted images of some affected ih-cards as well as some test result printouts which both confirmed the described issues of varying gel levels respectively false positive reactions.Our quality control laboratory tested their retention sample with different donor samples on ih-reader 24 along with the reagent used by the customer, to confirm that the reagent itself did not contribute to the incorrect results.All positive and negative results were correct.We did not observe any false positive reaction.Because several factors could be the cause of the false positive reactions within the blood group typing, the issue has been addressed within a corrective and preventive action.The investigations are still ongoing.In addition, the retention sample was visually checked for intact sealing, visible supernatant, homogeneous gel, the gel height and the absence of splashes in the reaction chamber.The gel height was measured with a gauge.All acceptance criteria were met.We did neither observe varying levels of liquid nor dehydration.A review of the batch record documentation showed no irregularities which might have negatively affected the quality of the allegedly defective lot.We did not receive any further complaints related to this lot and issue.Based on this and the outcome of the investigation of the retention sample a general issue of this particular lot can be excluded.Regarding the described storage conditions of customer, we would like to note that the required storage temperature is 18 to 25 °c.Testing by our quality control laboratory confirmed that the allegedly defective lot of ih-card group abo functions correctly and does not show any signs of dehydration.Further investigations for solving the issue about false positive reactions have already been initiated.
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