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D10: product received on: 28may2020.Investigation / evaluation: it was reported to cook that a coons dilator was being put into inventory and it was noted that the end of the packaging was not sealed as the product slid out.The device did not make patient contact.This incident was reported by vascular center of colorado llc, in the united states.No adverse effects were reported.A review of the complaint history, device history record, manufacturing instructions, and quality control of the device, as well as a visual inspection, were conducted during the investigation.The complainant returned a coons dilator to cook for investigation.The bottom cook seal on the pouch is missing.No evidence of the seal is present, therefore the device is out of specification.Additionally, a document based investigation evaluation was performed.Sufficient inspection activities are in place to identify this failure mode prior to distribution.The risks associated with these devices are acceptable when weighed against the benefits.A review of product labeling could not be conducted because the coons dilator is not supplied with an instructions for use.A review of the device history record (dhr) was conducted as a part of the investigation.The dhr for the complaint lot recorded a related non-conformance, 1 device was reworked for an incomplete seal.The dhr for the pouch lot records no nonconformances.The calibration history for the sealer used for the packaging / sealing process for the complaint lot was reviewed, and there have been no calibration failures reported in the year prior to and after the manufacture date of the lot.A data base search revealed no additional complaints for the complaint lot from the field.One similar complaint was found for the related product family opened in 2017, however as there is only one similar complain in the previous three years, there is no recurring / systemic issue for this failure mode.Because adequate inspection activities have been established, there is objective evidence that the dhr was fully executed, and only one related complaints for this product family has been received in the previous three years, it was concluded that there is no evidence that additional nonconforming product exists in house or in field.Based on the information provided, the complaint product returned out of specification, and the resulting of the investigation, it was concluded the main cause of failure is a manufacturing and quality control deficiency.Operator retraining has been completed for the identified individual/operator that was responsible for the packaging process steps.The appropriate personnel have been notified.Cook will continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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