Investigation summary: one sample was received for evaluation.It came in a (b)(4) plastic bag.It has no packaging flow wrap.The plunger rod- rubber stopper is at 3ml.The sample has solution up to the 3ml mark with tip cap.The photo provided shows the same sample was received for evaluation.The automated equipment leaves the plunger rod-rubber stopper at the 10ml position of the scale marking.It is at the 3ml position of the scale marking.A device history record review was completed with zero defects found.No quality notifications were written for this batch, nor for the associated assembly batches.Investigation conclusion: complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored monthly.Our business team regularly reviews the collected data for identification of emerging trends.Root cause description: the reported symptom is confirmed.However, the sample received is not in its original packaging and not to our manufacturing process, therefore, the root cause is unknown.Rationale: capa not required at this time.
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