The product was returned with the membrane completely folded and still within the t-handle w/retainers with no visible blood on the exterior of the catheter.The extender tubing, sheath, introducer dilator, guidewire, pressure tubing, one-way valve, syringe, angiographic needle and 3-way stopcock were also returned.The sheath was observed to be kinked at approximately 11.4cm from the sheath tip.Additionally, the returned dilator was also observed to be warped/damaged along its length.A visual evaluation determined that the products returned do not match the products from the provided photos.The returned sheath was measured and found to be within specifications.Given that the insertion kit pouch from the provided photos was opened and does not match the actual products returned, we are unable to conclusively determine which products were missing from the pouch or when they were initially packaged since it was returned opened.The evaluation did not confirm the reported problem.We are unable to mimic the clinical settings.A device and lot history record review was completed for the reported product.No nonconformances were found that are considered to be related to the event.Complaint #: (b)(4).
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