The dhr for this chair was reviewed and the chair passed all applicable quality tests and configuration requirements.It met all specifications when it left the facility.The client got a new aero t wheelchair (b)(6) 2020.On (b)(6) 2020 we did a warranty replacement of the backrest hinges and the release bar.This was because the locking backrest was not locking and kept popping forward.The dealer was not able to fix the problem.Limited information was provided by the customer regarding the exact nature of the alleged incident.The customer claims that while performing pressure relief, the chair back "popped" forward, causing them to fall forward out of the chair.According to the information provided, this incident resulted in a trip to the emergency room.However, no further information regarding the injuries sustained was provided.We have requested that the chair be returned but have not yet received it.A follow up medwatch form 3500a will be submitted if any additional information is provided.
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