The initial reporter stated on (b)(6) 2018 the patient could not test on coaguchek xs meter serial number (b)(4) due to an error message.The actual error message received could not be provided.No inr value was known for this date.On (b)(6) 2018, the result was 10.7 inr from the emergency room laboratory.Based on the laboratory result, the customer received a call on 04-dec-2018 to go to the emergency room.On (b)(6) 2018, the result was 10.7 inr from the emergency room laboratory.They gave him vitamin k orally, and then sent him home.On (b)(6) 2018, the result was 3.6 inr from the laboratory.The therapeutic range was 2.0 to 3.0 inr.The customer's testing interval was weekly.It was not known why the patient tested earlier than this interval.The patient did not seek medical advice nor an alternative testing method on (b)(6) 2018.No other inr measurement was performed that day.The laboratory measurement performed on (b)(6) 2018 with a result of 10.7 inr is above the therapeutic range and indicated an elevated bleeding risk.In the time frame between (b)(6) 2018 and (b)(6) 2018, fluctuations of inr result under treatment cannot be excluded.Therefore, the result from the meter on (b)(6) 2018 and the laboratory results on (b)(6) 2018 and (b)(6) 2018 would not be discrepant from a clinical aspect.No symptoms or/and signs of bleeding were alleged.The administered treatment with vitamin k orally is in line with the clinical procedures for management of anticoagulated patients with inr > 9.0 and no significant bleeding.
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