A customer reported that while the actuation of the cutter probe had been confirmed, the aspiration was poor during surgery.Therefore, had to move close to the retina, causing a hole to be made in the retina.The surgery was completed.The procedure type is unknown.The sales representative, commented that the surgery was completed after laser emitted to the hole within the same procedure.
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One opened probe was received with tip protector, in a tray along with other items, for the report of aspiration failure.The returned sample was visually inspected and found to be non-conforming with a large amount of orange/brown foreign material on the needle and inside of the port.The sample was then functionally tested for actuation and aspiration and was found to be conforming for both functional tests.A review of the device history record traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.The returned sample was found to be functionally conforming, therefore an aspiration failure as described in the complaint was not confirmed and a root cause cannot be determined for the complaint as described by the customer.No action was taken as the returned probe was functionally conforming.All probes are 100% visually inspected and tested for actuation, aspiration, and cut during manufacturing.Any non-conformances found are removed from the lot and scrapped.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No further actions are required.The manufacturer internal reference number is: (b)(4).
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