Evaluation of the transducer confirmed the imaging issue as described by the customer. investigation of the device revealed oil separation in the window, torn distal and proximal rubber strain reliefs, and damage to the connector. scratches were also identified on the tip shell, window, and handles. the extensive physical damage to the transducer inhibited the overall performance of the device and is indicative of improper maintenance. submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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