|
On (b)(6) 2019, abaxis received a call from the customer lab reporting an issue with analyzer sn: (b)(4) stating that the device was emitting a smoke smell.No fire or injury was reported.The customer was instructed to leave the device unplugged.The customer sent the device in for repair.During evaluation of the device, it was noted that the optics showed several high coefficient of variance runs.The lamp test passed.A white rub mark was observed on the top of the heater plate.The customer's reported problem could not be duplicated and there was no trouble found with the device.The spindle motor and ball lock pin were replaced as a precaution.The device passed testing, was calibrated, cleaned, and sent back to the customer site where it remains.No further actions were taken.This mdr is being submitted as a result of a three (3) year retrospective review of closed complaints abaxis performed as part of its commitment to correct the fda-(b)(4) observations received on august 22, 2019.There has been no reoccurrence regarding the issue of burning smell with this device post repairs.
|
|
As part of a three-year retrospective review of complaints for the quality improvement process, calls were identified in which the customer experienced burning odor and/or smoke.There were no injuries related to the customer complaints received, based on the potential of burning smell/smoke to lead to a potential injury.Based on mdr regulations, abaxis reported these events due to: the likelihood of this malfunction to lead to an adverse event, although there was no evidence or reports of associated adverse events.Minimal detailed documentation related to the likelihood and cause of burning odor and smoke.As part of an investigation regarding the overall reported malfunction of a burning odor and/or smoking, risk assessment, and maude database search, zoetis has concluded that the burning odor/smoke overheating complaints are a low injury risk for the user or patient.The identified malfunctions have not caused or contributed to a death or serious injury nor does the data suggest that the device or a similar device marketed would be likely to cause or contribute to a death or serious injury if the malfunction were to reoccur.Zoetis will continue to monitor complaints for burning odor/smoking/overheating to determine if any new information is obtained and any change to the risks for patients or users of the piccolo xpress analyzer.If new information is obtained, new causes where risk has not been evaluated, potential of serious injury reported or identified, the site will follow the required process for mdr reporting and timeliness.
|