The reported complaint of the autopulse platform (sn (b)(4)) failed to power on was confirmed during functional testing.The root cause was due to the defective processor board, most likely as a result of normal wear and tear.The autopulse platform was manufactured in july 2008 and is almost 12 years old, well beyond the expected service life of 5 years.Visual inspection of the returned platform revealed a damaged front enclosure, battery cabling, and bent battery lock.The observed physical damages were unrelated to the reported complaint, and the root cause could be due to normal wear and tear and/or due to user mishandling.The damaged front enclosure, battery cabling, and bent battery lock required replacement to remedy the issue.The data archive could not be recovered for review due to the damage to the processor board.The platform failed initial functional testing due to a defective processor board.The processor board required replacement to remedy the issue.Waiting for customer approval for repair.Historical complaints were reviewed for service information related to the reported complaint, and there was no similar complaint reported for autopulse platform with serial number (b)(4).
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As reported, the autopulse platform (sn (b)(4)) failed to power up.The platform was tested with multiple autopulse li-ion batteries; however, the same issue was observed.Patient use information was requested but no additional information was provided, therefore patient use is unknown.
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