It was reported that during a tka procedure, the handpiece would not work and there was warning saying it was jammed.It was resembled, calibrated, and unplugged the cord as well.They had to open a new tray and swap the device to continue with the procedure with a delay of less than 30 minutes.No other complications were reported.
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H3, h6: the navio handpiece p/n 110137 s/n bb000959 used for treatment, was returned for evaluation.Nothing was identified visually that contributed to the reported problem.A functional evaluation was performed.The evaluation followed the handpiece performance verification and passed.The reported problem was not confirmed.A review of manufacturing and service records indicate the device met all specifications upon release into distribution.A complaint history review for similar reported/confirmed complaints has identified prior events.Although the reported problem was not confirmed, no reasonable contributing factors could be identified based on the received complaint.No further containment or corrective actions are recommended at this time.
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