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The following fields were updated due to additional information: device available for eval?: yes.Returned to manufacturer on: 6/29/2020.Investigation: customer returned one (1) 0.5ml insulin syringe from an open polybag from lot 9161958.Consumer reported that needle shields were difficult to remove and one needle assembly detached with shield.The returned syringe was examined and it was observed that the needle hub/shield assembly was separated from the syringe barrel; no damage to the barrel tip was observed.A review of the device history record was completed for batch# 9161958.All inspections and challenges were performed per the applicable operations qc specifications.There were zero (0) notifications noted that pertained to this complaint.Process summary: automatic syringe assembly machine, which feeds 1/2cc, syringe components (barrel, stopper, plunger, needle assembly & cap) and assembles these components.This machine consists of a barrel cleaning dial, lubrication dial, plunger/stopper assembly dial, syringe assembly dial, and various inspections and transfer dials.Root cause for this defect cannot be determined.Dhr, l2l dispatches, logbook entries were looked at, nothing was found pertaining to this defect.
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