G3, h2, h3, and h6: the navio surgical system us, pn: ornpfs02000, (b)(6) intended for use in treatment was not returned to the designated complaint unit for evaluation.The navio surgical system log files and/or case files were not provided, either.Therefore, visual and functional inspections and log/case file assessments could not be performed, and the reported problem could not be confirmed.A review of manufacturing records indicate the software met all specifications upon release into distribution.A complaint history review found similar reports, this issue will continue to be monitored.The reported complaint describes the system having incurred an internal power system communication connection error (errcode=4) during initialization.Although the reported problem was not confirmed, a contributing factor to this error could be an improper usb connection between the ups and the computer, or an intermittent usb cable.To resolve this error, it is suggested to shut down the navio system and unplug the ups from the wall.With the ups unplugged, boot up the system.Once the system reaches the splash screen, the ups can be plugged in to the wall.This error is likely avoidable when the ups is fully charged, and ensuring the ups is replaced every 2 years.No containment or corrective actions are recommended at this time.If the system log or case log associated with this event is returned at a future date, this evaluation will be reopened for investigation.
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