Evaluation of the transducer confirmed the imaging issue as described by the customer.Investigation of the device revealed oil separation in the window, fluid ingress into the connector, chipped beading, a cracked strain relief, scratches on the handle, and damage to the sheath and shaft.The physical damage to the transducer inhibited the overall performance of the device and is indicative of improper maintenance.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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