| Catalog Number |
66022002 |
| Medical Device Problem Code |
Suction Failure (4039)
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| Health Effect - Clinical Code |
No Consequences Or Impact To Patient (2199)
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| Date of Event |
05/21/2020
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that during treatment the device malfunctioned, all the lights lighted up and there was no seal/green ok light.The issue was solved with a backup device and there was no injury reported.
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Additional Manufacturer Narrative
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H3,h6: we have now concluded our investigation for the complaint received.A review of the associated batch manufacturing records did not identify any issue at the point of manufacture which may have caused or contributed to the issue highlighted by the complainant.In addition, it can be confirmed that all finished product specification testing was satisfied at the point of release.A complaint history review was carried out using the lot and part numbers provided, there have been further complaints reported with this failure mode in the past three years.The device was used for treatment.The returned device underwent a product evaluation.An initial visual inspection did not identify any issues.When fresh batteries were inserted the device powered up and functioned.The device was powered up for a total of 21.5 minutes spent 36.9% of this time in a leak state (with the leak indicator lamp illuminated).During a functional test, the device could not achieve an optimal level of negative pressure wound therapy.The root cause was determined as a component failure.As the occurrence of this issue is within acceptable range, no further actions are deemed necessary at this stage.We will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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Additional Manufacturer Narrative
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We have now concluded our investigation for the complaint received.A review of the associated batch manufacturing records did not identify any issue at the point of manufacture which may have caused or contributed to the issue highlighted by the complainant.In addition it can be confirmed that all finished product specification testing was satisfied at the point of release.A complaint history review was carried out using the lot and part numbers provided, there have been further complaints reported with this failure mode in the past three years.The device was intended to be used for treatment.No samples were returned for analysis.Potential causes for the reported issue include; dressing not applied properly, without creases and fixation strips.Filter/port not adhered to dressing correctly.Connector not correctly fastened and secured to the pump.Tubing trapped, folded over/kinked causing a blockage.Dressing integrity has been compromised.Skin has not been thoroughly dried before application of the dressing causing the dressing to not sufficiently adhere to the skin.We have not been able to confirm a relationship between the event and the device or identify a definitive root cause on this occasion.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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Search Alerts/Recalls
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