| Catalog Number |
66022002 |
| Medical Device Problem Code |
Suction Failure (4039)
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| Health Effect - Clinical Code |
No Consequences Or Impact To Patient (2199)
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| Date of Event |
05/21/2020
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that during treatment the device malfunctioned, all the lights lighted up and there was no seal/green ok light.The issue was solved with a backup device and there was no injury reported.
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Additional Manufacturer Narrative
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We have now completed our investigation into the reported complaint.A review of the associated batch manufacturing records did not identify any issue at the point of manufacture which may have caused or contributed to the issue highlighted by the complainant.In addition it can be confirmed that all finished product specification testing was satisfied at the point of release.A complaint history review was carried out using the lot and part numbers provided, there have been further complaints reported with this failure mode in the past three years.As no product could be returned, a thorough evaluation of the device could not be carried out.The device was intended for use in treatment.It was reported that all indicator lights were solidly illuminated.This means that the device entered a non-recoverable error state.There are various reasons that the device may enter an error state, such as out of range negative pressure, out of range power supply and an error retrieving data.If the pump does enter an error state, it must be replaced.This is a patient safety feature.We have not been able to confirm a relationship between the event and the device or identify a definitive root cause.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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Additional Manufacturer Narrative
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We have now completed our investigation into the reported complaint.A review of the associated batch manufacturing records did not identify any issue at the point of manufacture which may have caused or contributed to the issue highlighted by the complainant.In addition it can be confirmed that all finished product specification testing was satisfied at the point of release.A complaint history review was carried out using the lot and part numbers provided, there have been further complaints reported with this failure mode in the past three years.The device was used for treatment.The returned device underwent a product evaluation.An initial visual inspection did not identify any issues.When batteries were inserted the pump powered up and functioned.The pump was powered up for a total time 3.5 minutes.During a functional test the pump achieved an optimal level of negative pressure wound therapy without issue.We have not been able to confirm a relationship between the event and the device.The investigation has been concluded as 'no problem found'.No further actions are deemed necessary.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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Search Alerts/Recalls
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