| Model Number |
BI70002000 |
| Medical Device Problem Code |
Application Program Freezes or Fails to Launch (4031)
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| Health Effect - Clinical Codes |
No Patient Involvement (2645); No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
06/25/2020
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Other relevant device(s) are: product id: bi71000547, serial/lot #: (b)(4).3.A manufacturer representative went to the site to test the equipment.It was reported that the mobile viewing station (mvs) com puter was replaced.The imaging system then passed the system checkout and was found to be fully functional.If information is provided in the future, a supplemental report will be issued.
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Event or Problem Description
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Medtronic received information regarding an imaging system that was used outside of procedure.It was reported that the demo system was uncrated and the mobile viewing station (mvs) computer is not booting up.It was determined the computer would need to be replaced.No patient present.
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Additional Manufacturer Narrative
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H3: analysis was conducted and it was noted that they were able to confirm the reported issue.The mobile viewing station (mvs) server failed bench test.The windows error message confirmed windows blue screen of death h6: 10,120,4307 are associated with analysis of the returned device.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Additional Manufacturer Narrative
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H2: additional information was received regarding hardware analysis on the server.There was a loose cable to the hard drive cage.Reseating everything confirmed normal operation.Previous codes are still applicable.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Search Alerts/Recalls
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