At the time of the initial escalation investigation, it was observed that there was low signal channel modulation and the msp was below the failure threshold of (b)(4).During the initial investigation, due to poor user experience and the low signal modulation and msp being below (b)(4), it was decided to replace the sensor.Per the rma investigation, it was identified that the behavior was due to lack of hydration of the hydrogel in the sensor after insertion.There is no further investigation necessary.D8 was this device serviced by a third party? no.D9 device available for evaluation? yes, device received on 30 july 2020.H3.Device evaluated by manufacturer? yes.H6.Health effect - clinical code updated to 4582.H6.Health effect -impact code updated to 2199.H6.Medical device problem code updated to 1307.H6.Component code updated to 510.H6.Type of investigation updated to 4114 and 10.H6.Investigation findings updated to 3231.H6.Investigation conclusions updated to 4307.
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