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The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of the battery will not hold a charge was confirmed.The site rite prevue was visually inspected upon receipt and was found to be damaged and does not function properly.The prevue does not hold a charge and shuts off abruptly with visible battery life left.The root cause is due to the lithium ion battery.The device was serviced, tested, and returned to the customer.A history review of serial number (b)(4) showed no other similar product complaint(s) from this serial number.
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