The reported device, intended for use in treatment, was received for evaluation.There was a relationship found between the returned device and the reported incident.A visual inspection was performed and no deficiencies were observed.A functional evaluation revealed that the device was detected by a camera control unit but did not switch to live video.The contacts were cleaned and the same results were observed.The complaint was verified and the root cause was associated with component failure.A review of the device history records showed there were no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.A complaint history review concluded this was a repeat issue.A review of the instructions for use found certain maintenance techniques may contribute to a loss of video.A review of risk management files found that the reported failure was documented appropriately.A clinical/medical evaluation revealed there were no patient injuries reported and no apparent patient impact based on the details provided.Please refer to the instructions for use for recommendations on proper use of the device and potential troubleshooting methods to prevent future occurrence of the reported event.
|