Investigation: initiated manufacturer's investigation: no sample returned: review dhr: the complaint product was purchased from geotec and packaged by csi on 01/05/18 under work order 232533.Manufacturing record review: dhr-900-151- 232533 was reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review: a review of the incoming inspection record could not be performed as the record could not be located at the time of this investigation.If the incoming inspection record should be located going forward, it will be reviewed, and this complaint amended accordingly.Service history record : service history not applicable for this product.Historical complaint review: a review of the 2-year complaint history showed did showed similar reported complaint conditions.Product receipt: the complaint product is unavailable for evaluation.Visual evaluation: evaluation of the complaint product could not be completed as the complaint product is not available.If the product becomes available at a later date, it will be evaluated, and any findings will be appended to this investigation.Functional evaluation : evaluation of the complaint product could not be completed as the complaint product is not available.If the product becomes available at a later date, it will be evaluated, and any findings will be appended to this investigation.Root cause : definitive root cause is indeterminable however, previous testing performed in 2011 in trying to replicate reported events of the wire "burning" or "snapping" indicated the product performed as intended, the testing was repeated in (b)(6) of 2019 and resulted in the same manner.See attached copies of testing reports.Corrective actions: coopersurgical will continue to trend this complaint condition, no further corrective action is required at this time.Complaint could not be confirmed, no further training required at this time.Was the complaint confirmed? no.
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