It was reported that the camera head lens was not working.No case reported; therefore, there was no patient involvement.Preliminary results of investigation have showed that the camera head live video was intermittent which made this a reportable event.All available information has been disclosed.If additional information should become available, a supplemental report will be submitted accordingly.
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The reported device, intended for use in treatment, was returned for independent evaluation.There was a relationship found between the returned device and the reported incident.A visual inspection was performed and no deficiencies were observed.A functional evaluation revealed there was a rattle heard in the head housing.Live video is intermittent and shows a split screen image.The complaint was confirmed and a root cause has been associated with an electrical component failure.Factors, unrelated to the manufacturing and design of the device that could have contributed to the failure include internal damage to the cord.
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