It was reported that during treatment the device failed to make the vacuum, despite having applied both dressings of the kit correctly.No harm or injury reported and the device will not return.All available information has been disclosed.If additional information should become available, a supplemental report will be submitted accordingly.
|
The device, used in treatment, has not been received for evaluation.Visual inspection and functional evaluation could not be performed.We have been unable to establish a relationship between the device and the reported event or determine a root on this occasion.If this device is received, then complaint will be reassessed.A review of the device history showed that this unit passed all acceptance criteria and was compliant upon release for distribution.There were no indications to suggest the device did not meet product specifications nor did it allege any product deficiencies.Complaint history has been reviewed with similar instances recorded in the past three years.A potential root cause for this problem is that there is an air leak with in the device.This can be caused for a number of reasons including: - dressing not applied properly, without creases and fixation strips - filter/port not adhered to dressing correctly - connector not correctly fastened and secured to the pump - tubing trapped, folded over/kinked causing a blockage - dressing integrity has been compromised - skin has not been thoroughly dried before application of the dressing causing the dressing to not sufficiently adhere to the skin users are advised to consult the ifu which details all steps to be taken in relation to the operation and use of the device.No further actions are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith + nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
|