It was reported that when using two pico 7 devices, all lights illuminated and stayed on.No information about delay.The treatment continued with the same device.No patient harm reported.All available information has been disclosed.If additional information should become available, a supplemental report will be submitted accordingly.
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We have now completed our investigation into the reported complaint.A review of the batch manufacturing records could not be performed as no part or lot numbers were provided, however, there are no indications to suggest that the device did not meet specifications upon release into distribution.A complaint history review was carried out across all pico 7 products, there have been further complaints reported with this failure mode in the past three years.As no product could be returned, a thorough evaluation of the device could not be carried out.The devices were used for treatment.It was reported that all indicator lights were solidly illuminated.This means that the devices entered a non-recoverable error state.There are various reasons that the device may enter an error state, such as out of range negative pressure, out of range power supply and an error retrieving data.If the pump does enter an error state, it must be replaced.This is a patient safety feature.However, it was also reported that treatment was continued with the same device so it is not probable that all lights were illuminated.It is likely that the leak, battery low or dressing full indicators may have been illuminated to notify of a potential issue.We have not been able to confirm a relationship between the event and the devices or identify a definitive root cause.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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