Product complaint #: (b)(4).Investigation summary: examination of the returned instrument confirmed the complaint.Depuy-synthes considers the investigation closed at this time.Should additional information be received, the information will be reviewed, and the investigation will be re-opened as necessary.Territory 230 reported that all calcar planers are dull and have been requested by surgeon to be replaced.Examination of the returned instrument confirmed the complaint of dullness; planer is dull to the touch.Visual exam found the cutting was successfully used in the field as the cutting surface is heavily worn and the product information is near impossible to read.The complaint sample consisted (1) (b)(4) - modular calcar planer sml, lot pg268702.Review of as400 indicated this device was distributed for use on 17 oct 2017.A search of the complaint database found similar reports for product code and failure and the root cause was attributed to heavy use and wear out.The investigation could not verify or identify any product contribution to the reported event with the information provided.Based on the investigation, the need for corrective action is not indicated.Complaints will be monitored under sep 419 post market surveillance.
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