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The device was not returned to nova and no serial number information has been provided; therefore, an evaluation of the device could not be performed and manufacturing records could not be reviewed.The cause(s) of the difficulty reported by the customer could not be determined.The instructions for use (ifu) state: "warning: do not stare into the laser light or point it towards anyone's eyes while scanning a barcode." multiple attempts were made to obtain additional information, however; there was no response.This complaint will be closed as 'no complaint sample returned to nova for evaluation'.If the complaint sample becomes available, this complaint will be reopened, and the respective evaluation performed.Trends will be monitored for this or similar complaints.
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