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The customer was sent a freestyle flex breast pump due to her issues with the freestyle pumps and return of the replacement freestyle pump was requested for testing/evaluation.In follow up with a complaint handler on (b)(6) 2020, the customer confirmed that she had finished her course of antibiotics and that the freestyle flex breast pump was working without issue.Based on the results of ca11-001, it cannot be definitively concluded that the pump caused or contributed to the customer's mastitis.The estimated incidence of mastitis in lactating women, whether using a breast pump or not, according to published clinical literature can be as high as 33%.In fact, clinical guidelines suggest the use of a breast pump to facilitate withdrawal of breast milk during bouts of mastitis.The complaint rate of mastitis across all reported failures, across all medela breast pumps, is 0.008% for the period of january 2013 to august 2017.Mastitis is usually a benign, self-limiting infection with few consequences for the suckling infant.The risk of mastitis is higher among women who have breastfed previously, especially those with a history or mastitis." riordan & wambach, 4th ed.P.294: breastfeeding and human lactation.Mastitis requires prompt medical attention for the mother for pain relief and prescription antibiotics to avoid progression to overwhelming sepsis.
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On (b)(6) 2020, the customer alleged to medela llc via email that she had another instance of mastitis when using the replacement freestyle breast pump she received as a result of the incident reported in medwatch 1419937-2020-00057.She alleged that her right breast was producing less milk due to the faulty pump and requested that a freestyle flex breast pump be sent to her, which her lactation specialist advised.
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