Manufacturer's investigation conclusion: the reported events of bend relief damage and discoloration of the lcd screen were confirmed via evaluation of the returned system controller (serial number: (b)(6).Visual inspection of the returned system controller revealed that the black and white power cable strain reliefs on the connector side were broken.A green discoloration of the lcd display consistent with fluid ingress was also observed when the controller was connected to a test power module/system monitor.The system controller was disassembled for further inspection and fluid ingress was observed on the internal components, including the lcd screen and lcd printed circuit board (pcb).The damaged strain reliefs and fluid ingress did not affect the functionality of the controller during testing.The controller successfully operated in a mock circulatory loop for an extended period of time without any issues or atypical alarms produced.The log file downloaded from the returned controller contained approximately 6 days of data (b)(6) 2020 per the timestamp).The driveline was disconnected on (b)(6) 2020 at 10:07:27 to exchange the system controller.The pump maintained a speed above the low speed limit throughout the log file while the driveline was connected.The root cause of the reported bend relief damage could not be conclusively determined through this analysis.The reported discoloration of the lcd display was determined to be caused fluid ingress inside the system controller; however, the root cause of the fluid ingress could not be conclusively determined through this analysis.During the investigation the following incidental findings were observed: pin stuck in socket 8 (shield) of the black power cable connector, dim pump running leds, serial number worn off of the label.No further information was provided.The manufacturer is closing the file on this event.
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