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Additional narrative: additional procodes: (b)(4).Reporter is a synthes employee.The device history record (dhr) of product code 188312003, lot bdme8t5, was reviewed and no non-conformance was observed during the manufacturing process.The product was released on (b)(6) 2018.Visual inspection: the j hook connector assy was received at us customer quality (cq).Visual inspection of the complaint device showed the set screw component was missing.No damage was observed.Dimensional inspection: a dimensional inspection was not performed due to the definitive finding of a missing component.Document/specification review: current and manufactured revisions were reviewed.No design issues or discrepancies were identified.Investigation conclusion: this complaint is confirmed as the set screw component is missing even though there is no damage observed.No definitive root cause could be determined based on the provided information.There was no indication that a design or manufacturing issue contributed to the complaint.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that during routine incoming inspection of a loaner set on an unknown date, it was observed that the j hook connector assy was broken.There was no patient involvement.Upon receipt of further information, it was determined that there are two devices.This report is for a j hook connector assy.This is report 2 of 2 for (b)(4).
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