Evaluation of the transducer confirmed the imaging issue as described by the customer.Investigation of the device revealed damage to the shaft, strain relief and connector, oil separation in the window, and scratches on the tip.The physical damage to the transducer inhibited the overall performance of the device and is indicative of improper maintenance.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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