Udi - (b)(4).The certas valve was returned for evaluation: dhr - showed an nr-report when released to stock on the 18th april 2018.The nr report issues had no link to this complaint.Failure analysis - the valve was visually inspected, no defects noted.The position of the cam when valve was received was at setting 8.The valve was hydrated and after 48 hours in hydration the valve was still at setting 8.The valve passed the tests for programming, occlusion, leak, siphon guard, reflux and pressure.No root cause could be determined as the technician could not confirm the problem reported by the customer at the time of investigation.The possible root cause for the problem reported by the customer could be due to "biological debris and protein build up interfering with the valve mechanism, no functional issues were noted during the investigation.
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