Customer returned the products in question for further testing.Review of manufacturing and qc records indicated that the products were manufactured without issue and met all the product release criteria.The analyzer was returned for further investigation.Clinical samples were tested with the mckesson strips, siemens analyzer and siemens strips and the retention strips from the customer.The results of both the returned product and the retention sample showed no anomalies and the false negative results could not be reproduced.Based on the batch record review and the product test results, the root cause could not be determined.No further investigation required as the frequency of occurrence of the complaint is improbable and the severity is negligible.We will continue to trend for similar complaints in the future.
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