| Model Number |
3L79-31 |
| Medical Device Problem Code |
High Test Results (2457)
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| Health Effect - Clinical Code |
No Known Impact Or Consequence To Patient (2692)
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| Date of Event |
07/09/2020
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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There was no further patient information provided by the customer due to privacy issues.An evaluation is in process.A follow-up report will be submitted when the evaluation is complete.
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Event or Problem Description
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The customer observed falsely elevated calcium results on architect c16000 processing module for one patient.The results provided were: on (b)(6) 2020 sid (b)(6) calcium results=3.09 mmol/l and 4.10 mmol/l/ results from another architect c1600561=2.29 mmol/l and 2.14 mmol/l /repeated on another architect c1600377=2.20 mmol/l and 2.18 mmol/l.There was no reported impact to patient management.
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Additional Manufacturer Narrative
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A ticket search was performed for the architect calcium, reagent lot number 84863un19.An investigation was performed for the customer issue and included a review of the complaint text, a search for tracking and trending, a review of historical performance and product labeling.The ticket search determined that there is normal complaint activity for the likely cause lot.A review of tracking and trending did not identify any trends for the complaint issue.Return testing was not completed as returns were not available.A review of the manufacturing documentation did not identify any issues associated with the complaint issue.A review of labeling concluded that the issue is sufficiently addressed.Based on the investigation no systemic issue or deficiency of the calcium assay, lot number 84863un19 was identified.
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Search Alerts/Recalls
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