Udi: (b)(4).As of this date, the device has not been returned for evaluation; therefore, the reported condition cannot be confirmed and/or duplicated.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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This report is being submitted in pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by mitek or its employees that the report constitutes an admission that the device, mitek, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Correction: d4: upon complaint review, it was determined that the serial number has been updated to reflect the correct information.Therefore, udi: (b)(4).Investigation summary: the complaint device was received at the service center and evaluated.Per service manual operational and diagnostic, no defect was found with the device; therefore, this complaint cannot be confirmed.Preventive maintenance was carried out and the device was found to be fully functional.As the reported problem was not confirmed, a root cause for the issue that was experienced by the user cannot be determined.Since no failure was identified with the device, a manufacturing record evaluation is not required.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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