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H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The following were reviewed as part of this investigation: patient severity, complaint and lot history review, applicable previous investigation(s), sample (if available), labeling, applicable manufacture records, and applicable fmea documents.Based on a review of this information, the following was concluded: the complaint of damaged and discolored packaging is confirmed but the exact cause could not be determined from the photo provided.One photo of a safety huber infusion set packaging was provided for evaluation.The product number visible shows ref: 573112; however, the lot cannot be clearly seen.The initial four characters show ¿redn¿ which corresponds with the reported lot number "redn2186".The packaging label surface is damaged and has a dark, stained discoloration.A tear in the packaging is present on the right portion of the label and is surrounded by the discoloration and wrinkling of the label.The location and source of the damage remains unknown and no evidence to suggest the event occurred within bd's control was observed.A review of the dhr/manufacturing records showed that no deviations/issues were identified or associated with this problem in regards to product materials or during manufacturing, packaging or qc inspection process.This is the only complaint associated to the reported lot number.A lot history review (lhr) of redn2186 showed no other similar product complaint(s) from this lot number.
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